We Got Served

If you’ve purchased any Netgear Powerline Networking Kit recently, and you’re outside the USA, read this carefully, then go here. This is for those that are using the Netgear XE103 Powerline adaptor. This is the Up to “85Mbps” adaptor, not the Powerline HD range.

NETGEAR Voluntarily Recalls XE103 Powerline Ethernet Adapter Made for Europe and
Other Countries Using 220-240 Volt Power Sources

Networking Company Cites Customer Safety and Satisfaction as Top Priorities

Bracknell, UK - January 4, 2008 - NETGEAR, Inc. (NASDAQGM: NTGR), a worldwide
provider of technologically advanced, branded networking solutions, announced a
voluntary recall of its XE103 Powerline Ethernet Adapter made for Europe and
other countries using 220-240 volt power sources and sold individually or in a
bundled kit. Approximately 82,000 of these products have been sold to date.
Photos of the products are being distributed with this announcement, and are
available on the NETGEAR web site.

Results of tests carried out for NETGEAR on the affected Powerline Ethernet
Adapter have shown a potential for a semiconductor integrated circuit within the
product to malfunction in 220-240 volt environments, causing the product to stop
working and potentially overheat. NETGEAR has not received any reports of any
personal injury or damage to property caused by this potential malfunction.
However, to maintain the integrity and quality of its products, NETGEAR has
decided to issue this recall. XE103 Powerline Ethernet Adapters sold in North
America or other countries using 100-120 volt power sources are not affected by
this recall. As an added precaution, NETGEAR advises against deploying them in
220-240 volt environments and is making available a new product label to that
effect for existing users.

“As a company, NETGEAR is firmly committed to providing consumers with the
safest, most reliable home and small business networking solutions possible,”
stated Patrick Lo, chairman and chief executive officer of NETGEAR. “Although we
do not know of any injury or damage caused by the affected Powerline Ethernet
Adapter, the safety and satisfaction of our customers remain our top priorities
- as they always have, and will continue to be. This voluntary recall is an
example of our dedication to preserving the worldwide reputation of the NETGEAR
brand for outstanding product quality.”

NETGEAR therefore requests that customers immediately stop all use of the
affected Powerline Ethernet Adapter, unplug it from the electrical outlet, and
contact NETGEAR to obtain information as to how to return the device to NETGEAR
and obtain a replacement product.

Customers may obtain information on the recall from NETGEAR in one of two ways:

• Customers may call a local toll-free NETGEAR customer service number
• Customers may register details via the Internet at
  https://my.netgear.com/myNETGEAR/checkxe103.asp
  GEAR/checkxe103.asp

NETGEAR is working with relevant regulatory authorities in affected countries to
ensure that this recall process is carried out in an appropriate and effective
manner.